- Must be 18+.
- Riders need a payment method. Trip drivers need a valid driver's license, insurance, and safe car.
- Trip drivers need a valid driver's license, insurance, and safe car.
- The Company connects trip drivers and riders — we don’t provide rides ourselves.
- Riders pay fares in the app.
- Trip drivers get paid for eligible trips.
- Trip drivers: Drive safely, follow all laws, start/stop trips only when parked.
- Riders: Be respectful, no unsafe behavior, cancel responsibly.
- Trip drivers: Drive safely, follow all laws, start/stop trips only when parked.
- Riders: Be respectful, no unsafe behavior, cancel responsibly.
- Riders are charged through the app.
- Trip drivers are paid as described in the app.
- The Company decides what counts as an eligible trip.
- Trip drivers are responsible for their own taxes.
- No harassment, weapons, or illegal activity.
- Unsafe or disrespectful behavior can lead to removal.
- Service is “as is” — no guarantees of availability or safety.
- We’re not responsible for accidents, disputes, or losses.
- Any disputes are handled through binding arbitration (no class actions).
- These Terms of Service (“Terms”) govern your access to and use of the Roam™ app, website, and related services (collectively, the “Platform”), operated by Roam™ Marketplace, Inc. (the “Company,” “we,” “us,” or “our”).
By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you may not use the Platform.
- Riders must be at least 18 years old and have a valid payment method.
- Trip drivers must be at least 18 years old, hold a valid driver’s license, maintain valid insurance, and operate a safe and roadworthy vehicle.
- Users are responsible for keeping account information accurate and secure.
- You may not share, transfer, or sell your account.
- The Company provides a technology platform that connects drivers with riders for ridesharing. The Company is not a transportation provider, common carrier, or taxi service. Drivers are independent providers, and riders contract directly with drivers.
- No employment, partnership, or agency relationship is created between Roam™ and any user.
- Trip drivers must comply with all traffic laws, drive safely, and may not interact with the app while operating a vehicle.
- Riders must behave respectfully, avoid unsafe conduct, and comply with cancellation policies.
- Prohibited uses include: fraudulent trips, tampering with GPS or mileage, harassment, use of bots or automation, reverse engineering, or scraping of the Platform.
- Riders agree to pay fares, fees, and applicable charges through the Platform.
- Trip drivers will receive payouts as specified in the app, subject to deductions, service fees, and Roam’s sole discretion.
- The Company may adjust, withhold, or deny payments in cases of fraud, error, or ineligibility.
- Users are responsible for their own taxes.
- Users may provide feedback, ratings, or reviews. You agree that these may be displayed publicly
- Manipulation, retaliation, or abusive reviews are prohibited. The Company may moderate or remove feedback at its discretion.
- Trip drivers may only start and end trips when safely parked.
- We’re not responsible for accidents, disputes, or losses.
- Any disputes are handled through binding arbitration (no class actions).
- Trip dThe Company reserves the right to:
- Suspend, restrict, or terminate accounts at any time.
- Modify, discontinue, or adjust services, fares, or eligibility rules.
- Determine, in its sole discretion, which trips or miles are eligible for payment.
- The Platform, including its design, software, trademarks, and content, are owned by the Company or its licensors.
- You are granted a limited, non-exclusive, non-transferable license to use the Platform for personal use.
- You may not copy, reverse engineer, or otherwise misuse the Platform.
- Your use of the Platform is also governed by the Company Privacy Policy, which describes how we collect, use, and share your information.
- The Platform is provided “as is” and “as available,” without warranties of any kind.
- The Platform is provided “as is” and “as available,” without warranties of any kind.The Company does not guarantee availability, accuracy, uninterrupted service, or safety of rides. To the maximum extent permitted by law, the Company is not liable for accidents, disputes between users, loss of data, or damages of any kind.
- You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, and employees from claims, damages, and expenses arising out of your use of the Platform, your conduct, or your violation of these Terms.
- Any disputes will be resolved through binding arbitration on an individual basis.
- Class actions and jury trials are waived.
- Governing law: the state of California in the United States.
- The Company may terminate your account at any time.
- You may close your account at any time.
- The Company may amend these Terms with notice; continued use constitutes acceptance of updates.
- AThese Terms are the entire agreement between you and the Company.
- If any provision is invalid, the rest remain in effect.
- You may not assign your rights under these Terms without the Company’s consent.
