A. Joining your Community

1. What is the Roam™ community?

You are part of the Roam™ community when you install and register on the Roam™ app.

2. Who are members?

You are a member if you drive trips today or ride in the future.

3. Who is a trip driver?

You are a trip driver if you use your car to map trips today and offer rides in the future.

4. Who is a rider?

You are a rider if you request rides in the future.

5. Why am I called a “trip driver”?

You are called a trip driver because you drive trips and submit them on the Roam™ app.

6. Why is it called the “Roam™ Marketplace”?

You use the Roam™ app as a marketplace of ride offers and ride requests, on your mobile device.

B. Mapping and Submitting Trips

1. What is a trip?

You drive a trip when you travel by car between two places where you stop and exit the car.

2. What does it mean for me to map a trip?

You map a trip when you begin, end, and submit your car trip in the Roam™ app.

3. How do I become an active trip driver?

You become active when you submit your first trip—your stats then appear in Progress.

4. How do I map and submit a trip?

You tap Begin as you're about to drive your car and End → Submit when you reach your destination.

C. Location

1. What location sharing prompts will I experience?

The Roam™ app requires you to share your location so that you can map your trips and we can pay you once you submit them. “Allow While Using App” is a common choice.

2. Is there a benefit to always sharing my location?

Yes. If you switch your setting to “Change to Always Allow” from “Keep Only While Using”, you allow the Roam™ app to use your location in the background so that it can notify you if you forget to begin a trip.

D. Enhancing Usability

1. What automations will I experience?

The only automation we currently offer ends a trip you began mapping, if you forgot to end it, but you still have to submit or delete it manually.

2. What notifications will I see?

If you allowed notifications when you installed the app, or did so later on in your settings, various notifications remind you to begin a trip, end a trip and either delete or submit an unsubmitted trip.

3. What reminders will I see?

If you allow live activities and your iPhone goes into lockscreen mode while you are mapping a trip, a Roam™ reminder appears as soon as you wake up your device featuring our End my trip button.

E. Referring New Members

1. What is a referral?

You make a referral when you refer new trip drivers today who may request or offer rides in the future.

2. Where is my QR code located?

You generate a new app QR code by tapping the Roam™ icon to get the map screen and then tapping the QR code icon. Note this expires after 15 minutes, so remember to generate a new one just before you use it each time to complete one of your referrals.

3. How do I start my referral if I’m NOT WITH the other person?

If they use an iPhone, ask them to install and register on the app by searching for “Roam Marketplace” in the App Store. Then meet with them within 7 days to complete your referral.

4. How do I complete my referral?

You must meet the other person within 7 days and ask them to open their app and tap Account>Complete Referral. They then use our app scanner to scan your QR code, and you’re done!

5. How do I refer someone who only rides?5. How do I start my referral if I’m WITH the other person?

If they use an iPhone, the other person can start and complete your referral by following the two previous points, and you’re done!

6. What if I’m WITH the other person but one of us has no time?

The other person may use their phone camera instead to scan your app QR code and enter their email address. They then can register later using their 6-digit code, and you're done!

7. When does my referral become an active driver?

Your referral becomes an active driver as soon as they map and submit their first trip.

8. How do I benefit from making referrals?

You benefit by receiving referral rewards for every eligible mile driven by each member you referred.

9. How do I refer someone who only rides?

You cannot refer riders yet. Ride offers and requests have not started, so referrals are only useful for prospective trip drivers.

F. Understanding Service Areas

1. What is a service area?

It’s a geographic area where any car trip you drive that begins inside of its borders is an eligible trip.

2. What is an Active Service Area (ASA)?

It’s where your trip payments and referral rewards go mostly into your Wallet so you can withdraw them now. Our first ASA includes the cities of Alameda, Albany, Berkeley, Emeryville, Oakland and Piedmont, which form one area within the San Francisco East Bay.

3. What is a Future Service Area (FSA)?

It’s where your trip payments and referral rewards go mostly into your Reserve so you can withdraw them in future. Our first six FSAs include an area of Brasilia (Brazil), Goa (India), Koblenz (Germany), Maui in Hawaii (U.S.), Puerto Rico (U.S.) and inside the beltway of Washington D.C. (U.S.).

4. Why are service areas important?

Because if you or your referrals begin your trips inside of it, they are eligible for payments and rewards.

5. When does my Future Service Area become an Active Service Area?

Once you and your referrals map enough eligible trips that begin inside of it.

6. How can I see the borders of my service area on my map?

If they're not visible, tap the folded-map icon on the map screen to reveal its borders.

7. How can I view service areas other than my own?

If the service area borders are visible, zoom out and then swipe over to another part of the world.

8. What does the color of my service area’s border indicate?

A green border indicates the Active Service Area while blue borders indicate Future Service Areas.

G. Receiving Payments and Rewards

1. What makes my car trip eligible?

Your car trip is eligible for payment as soon as you submit it, as long as it began inside a service area.

2. When do I receive trip payments and referral rewards in my wallet?

You receive them in your wallet when the eligible trip began inside an Active Service Area (ASA) and did not exceed the daily mileage cap.

3. When do my trip payments and referral rewards go into my reserve instead of my wallet?

They go into your reserve when the eligible trip concerned began inside a Future Service Area (FSA) or began inside the Active Service Area (ASA) but some or all of its miles exceeded the daily mileage cap.

4. How do referrals affect my rewards?

Your referral rewards grow when those you referred submit eligible trips, increasing your wallet or reserve balances alongside your own trip payments.

5. How do I check my completed trip’s eligibility?

You check eligibility by going to My trips, selecting a trip, and reviewing Eligibility and Accepted.

6. How do I know if my payment was added?

You look for Payment completed on the trip and then check your Wallet or Reserve.

7. How do I see the value of my trip?

You open the trip and review its Mapped data.

8. How do I know if all miles were eligible for payment?

You compare miles driven vs. miles paid in Mapped data.

H. Defining Wallet and Reserve

1. What is my wallet?

Your wallet stores trip payments and referral rewards you can withdraw now.

2. What is my reserve?

Your reserve holds trip payments and referral rewards that in future will transfer to your wallet.

3. What is my wallet balance?

Your wallet balance equals your trip payments and referral rewards minus your withdrawals.

4. What is my reserve balance?

Your reserve balance equals your FSA trip payments and referral rewards (yours + those you referred) plus any ASA trip payments and referral rewards that exceeded the daily mileage cap, minus your withdrawals.

5. How does my wallet balance grow?

Your wallet grows each time you or someone you referred submits an eligible ASA trip, subject to the daily mileage cap.

6. How does my reserve balance grow?

Your reserve grows when an eligible trip begins in an FSA or when eligible ASA miles exceed your daily mileage cap.

I. Reaching the Daily Mileage Cap

1. What is the daily mileage cap?

Your eligible miles are subject to a daily mileage cap.

2. Does the daily mileage cap reduce my payment?

No. Eligible miles beyond your daily mileage cap are still paid, but they go into your reserve instead of your wallet.

3. Will the daily mileage cap change?

Possibly. Our goal is to remove the daily mileage cap over time.

K. Navigating the App

1. How do I add a custom address name?

You open a trip and tap the pen icon next to From or To.

2. How do I re-orient the map?

You tap the compass on the map screen.

3. How do I re-center the map?

You tap the arrow icon on the map screen.

4. How do I show the service area on the map?

You tap the folded-map icon on the map screen.

5. How do I open a new QR code on the map?

You tap the QR code icon on the map screen.

6. How do I review my past trips?

You tap the Trips icon.

7. How do I see trip details?

You open a trip to view its route, status, and mapped data.

8. How do I know if a trip is uploaded?

You check its status under the Trips icon.

9. How do I see what I and the community are achieving?

You go to Progress for community stats and your personal progress.

10. What are Levels?

You advance through Levels as you reach activity milestones.

11. How do I level up?

You level up by achieving milestones such as total trips and total miles.

12. How do I see my Level?

You go to Progress → My level.

13. How do I see the community’s progress?

You open Progress → Our progress.

14. How many people are active?

You can see the number of Active drivers under Progress.

L. Using Account Features

1. How do I add my picture?

You tap the Account icon followed by Edit.

2. How do I add payment methods to withdraw money?

You tap the Account icon followed by the Payment Methods button.

3. How do I give feedback?

You tap the Account icon followed by the Talk to us button.

4. How do I report an issue?

You tap the Talk to us button followed by the Report an issue button.

5. How do I read the FAQ?

You tap the Learn about Roam button followed by the Read FAQ button.

6. How do I visit the Roam website?

You tap the Learn about Roam button followed by the Visit our website button.

7. How do I join the WhatsApp channel?

You go to Account → Join our WhatsApp.

8. How do I sign out?