Everyone who uses our app to promote and/or participate in mapping their own car trips.

Any user who has mapped their first car trip and is eligible to offer rides in future.

Any user who has mapped their first ride (via any mode) and is eligible to request rides in future.

Because you don't drive others for a living, but instead map and submit your own car trips.

Because we're a marketplace of ride requests and offers on your phone, that you can act upon.

It's when you drive from one place to another and exit the car.

You tap Begin as you start your trip, and End and Submit as soon as you reach your destination.

By mapping and submitting your first trip, so that your anonymized data appears in Progress.

It helps us build a trip prediction engine that will significantly lower the cost of your mobility.

You must share your location to map and submit your trips, so that we can pay you.

Yes, setting it to "always" means we can send you a reminder notification to map your trip.

If you forgot to end a trip, we auto-end it but you still must submit or delete it manually.

If you allow notifications when you register, or turn them on later in your settings, we remind you to begin a trip, end a trip and either delete or submit a mapped but un-submitted trip.

If you allow live activities and your iPhone goes into lockscreen mode while mapping a trip, a reminder screen appears as soon as your device wakes up featuring our End my trip button.

A referral is made once a new user has used their iPhone camera to scan your Roam™ QR code and register as a new user. They then appear in the My Referrals section of your Progress screen.

You generate a new app QR code by tapping the Roam™ icon to get the map screen and then tapping the QR code icon. Note this expires after 15 minutes, so remember to generate a new one just before you use it each time to complete one of your referrals.

If they use an iPhone, ask them to install and register on the app by searching for “Roam Marketplace” in the App Store. Then meet with them within 7 days to complete your referral.

You must meet the other person within 7 days and ask them to open their app and tap Account>Complete Referral. They then use our app scanner to scan your QR code, and you’re done!

If they use an iPhone, ask the other person to use their camera to scan your QR code and go directly to our page in the App Store!

Your referral becomes an active driver as soon as they map and submit their first trip.

You benefit by receiving referral rewards for every eligible mile driven by each member you referred.

You cannot refer riders yet. Ride offers and requests have not started, so referrals are only useful for prospective trip drivers.

It’s a geographic area where any car trip you drive that begins inside of its borders is an eligible trip.

It’s where your trip payments and referral rewards go mostly into your Wallet so you can withdraw them now. Our first ASA includes the cities of Alameda, Albany, Berkeley, Emeryville, Oakland and Piedmont, which form one area within the San Francisco East Bay.

It’s where your trip payments and referral rewards go mostly into your Reserve so you can withdraw them in future. Our first six FSAs include an area of Brasilia (Brazil), Goa (India), Koblenz (Germany), Maui in Hawaii (U.S.), Puerto Rico (U.S.) and inside the beltway of Washington D.C. (U.S.).

Because if you or your referrals begin your trips inside of it, they are eligible for payments and rewards.

Once you and your referrals map enough eligible trips that begin inside of it.

If they're not visible, tap the folded-map icon on the map screen to reveal its borders.

If the service area borders are visible, zoom out and then swipe over to another part of the world.

A green border indicates the Active Service Area while blue borders indicate Future Service Areas.

Your car trip is eligible for payment as soon as you submit it, as long as it began inside a service area.

You receive them in your wallet when the eligible trip began inside an Active Service Area (ASA) and did not exceed the daily mileage cap.

They go into your reserve when the eligible trip concerned began inside a Future Service Area (FSA) or began inside the Active Service Area (ASA) but some or all of its miles exceeded the daily mileage cap.

Your referral rewards grow when those you referred submit eligible trips, increasing your wallet or reserve balances alongside your own trip payments.

You check eligibility by going to My trips, selecting a trip, and reviewing Eligibility and Accepted.

You look for Payment completed on the trip and then check your Wallet or Reserve.

You open the trip and review its Mapped data.

You compare miles driven vs. miles paid in Mapped data.

Your wallet stores trip payments and referral rewards you can withdraw now.

Your reserve holds trip payments and referral rewards that in future will transfer to your wallet.

Your wallet balance equals your trip payments and referral rewards minus your withdrawals.

Your reserve balance equals your FSA trip payments and referral rewards (yours + those you referred) plus any ASA trip payments and referral rewards that exceeded the daily mileage cap, minus your withdrawals.

Your wallet grows each time you or someone you referred submits an eligible ASA trip, subject to the daily mileage cap.

Your reserve grows when an eligible trip begins in an FSA or when eligible ASA miles exceed your daily mileage cap.

Your eligible miles are subject to a daily mileage cap.

No. Eligible miles beyond your daily mileage cap are still paid, but they go into your reserve instead of your wallet.

Possibly. Our goal is to remove the daily mileage cap over time.